Return
Thank you for shopping at Erinwalkley.com, where we are committed to providing high-quality Music Robot Lamps that combine functionality and creativity. We understand that sometimes a product may not meet your expectations, and we are here to assist you with any returns or exchanges. This Return Policy outlines the process and conditions for returning products purchased from our website. If you have any questions, please contact us at supportinfo@erinwalkley.com.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging, including all accessories, manuals, and documentation.
- The return must be initiated within 30 days of the delivery date.
Non-Returnable Items:
- Custom-made or personalized items.
- Items marked as final sale or non-returnable.
- Gift cards.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at supportinfo@erinwalkley.com with your order number, the item(s) you wish to return, and the reason for the return.
- Receive Return Authorization: Our customer support team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Ship the Item: Pack the item securely in its original packaging, include the RMA number, and ship it to the address provided in the return instructions. We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for items lost or damaged in transit.
3. Return Shipping Costs
- If the return is due to an error on our part (e.g., incorrect or defective item): We will cover the return shipping costs.
- If the return is for any other reason (e.g., change of mind): You will be responsible for the return shipping costs.
4. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:
- Original Payment Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take 5-10 business days for the refund to appear on your account, depending on your payment provider.
- Store Credit: If you prefer, we can issue a store credit for the refund amount, which can be used for future purchases on Erinwalkley.com.
5. Exchanges
If you wish to exchange an item for a different product, please follow the return process outlined above and place a new order for the desired item. Once we receive the returned item and process your refund, you can use the refunded amount towards your new purchase.
6. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at supportinfo@erinwalkley.com with your order number and photos of the damaged or defective item. We will arrange for a replacement or refund as quickly as possible, and we will cover the return shipping costs for the defective item.
7. Incorrect Items
If you receive an incorrect item, please contact us immediately at supportinfo@erinwalkley.com with your order number and details of the incorrect item. We will arrange for the correct item to be sent to you and will cover the return shipping costs for the incorrect item.
8. Non-Returnable Items
Certain items are not eligible for return or exchange, including custom-made or personalized items, items marked as final sale, and gift cards. Please review the product description carefully before making a purchase to ensure it meets your needs and expectations.
9. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a store credit for the value of your return. Once the returned item is received and inspected, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified about your return.
10. International Returns
For international returns, please note that you will be responsible for any return shipping costs, duties, and taxes. We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for items lost or damaged in transit.
11. Contact Us
If you have any questions or need assistance with your return or exchange, please contact our customer support team at supportinfo@erinwalkley.com. We are here to help and ensure that your shopping experience with Erinwalkley.com is positive and satisfactory.
Thank you for choosing Erinwalkley.com. We appreciate your business and look forward to serving you.